Frequently Asked Questions
Solutions to frequently asked questions and known issues.
- Why is a Food Safety Supervisor important for my food business?
- Who can be a Food Safety Supervisor for my food business?
- Who is required to have a Food Safety Supervisor?
- How do I determine which food sector my food business falls into?
- How do I know which course is right for me?
- Why is the NSW Food Safety Supervisor course different?
- I do not have access to a kitchen, can you help me?
- How much are the courses?
- What are the system requirements to complete this course?
- How can I obtain the required Food Safety Supervisor competencies?
- Why do I have to do the practical Supervisor Validation forms?
- My name is spelt wrong and I would like it changed.
- How do I login?
- What are my payment options for the course?
- How do I get my certificate when I have completed the course?
- I have not received the confirmation email for my course.
- Why can't I login?
- How long will my enrolment stay current?
- I would like a receipt for the course.
- How do I update my password?
- How long until I can get my certificate after completion?
- I haven't logged into my account for a while and now I can't access my course.
- I have used up all my quiz attempts.
- How do I change my profile details?
- My Statement of Attainment won't download.
- I have forgotten my username and/or password.